Repair Policy

Kat Kouture Repair Policy

At Kat Kouture, each piece is a one-of-a-kind work of wearable art. While I stand behind the integrity and craftsmanship of every design, life happens -- and so do accidents. If your Kat Kouture piece becomes damaged and you're seeking a repair, the following policy applies:

*Minimum Repair Fee: $50 per piece

A non-negotiable minimum fee of $50.00 per piece applies to all repairs regardless of the simplicity or complexity. This fee covers basic labor and materials for minor repairs. If the repair is more complex, additional charges may apply and will be clearly quoted in advance.

*Shipping Handling:

Clients are responsible for all shipping costs associated with the repair process. Return shipping typically ranges from $15-$25 depending on the size, weight and destination. All pieces are shipped back with tracking.

*Repair Process

*Initial Inquiry: Email a description of the issue along with clear photos of the damaged piece(s) to katkouturejewelrydesigns@gmail.com.
*Quote and Approval:  You will receive a custom quote after review. No work will begin until full payment is received.

*Shipping Instructions: After payment, you'll be given detailed shipping guidelines.
*Turnaround Time: Most repairs are completed within 2-4 weeks, sometimes sooner. Timelines may vary, however, depending upon the complexity.

*Important Notes

Repairs are only offered on original Kat Kouture pieces. I reserve the right to decline repairs on items that have been altered, compromised by misuse, or are damaged beyond feasible restoration. Prices are firm and this service is offered as a courtesy to existing collectors -- not an obligation.